Setting Up for Success
Many businesses/people try a break/fix model to deal with IT issues. This means waiting for problems to happen before contacting IT to resolve them. Break/fix adds costs and downtime to every IT issue as they happen. To us, this makes it an unacceptable long-term solution. The process of scheduling a mutually suitable time to visit, diagnosing the issue, and resolving every issue on a case-by-case basis is massively time-consuming. Both IT technicians and you or your staff (if you are one of our small businesses) waste productive hours dealing with, often trivial, problems.
We think that your time could be better spent.
Your Personal Help Desk
When you outsource your IT help desk, you get a custom service dedicated to resolving your issues fast. Technicians with the knowledge and experience of years in IT can work without creating new problems or making the original issue worse. In modern IT, knowledge and experience is the key to successful solutions. Many of the issues we resolve on a day-to-day basis are problems we have seen many times before on many different systems. IT is our business, and we know it very well.
Managing Problems Remotely
To resolve system issues, diagnose, update, or maintain systems, we often log in remotely and take ownership of the problem personally. We've found there is little advantage to wasting time asking staff to find menus, click on links, and tell us what they see. We get straight to the heart of the problem and fix it there and then.
Problems that tie up one or more machines for a long time can be scheduled for out-of-hours, holiday, or (sometimes) weekend fixes. Large, system-wide updates or upgrades can be done remotely when they won't get in the way.
Our golden rule is to make sure IT works for you, not the other way round. If you are wasting hours on hold, arranging meetings just for your tech, or structuring your day around simple problem solving, you could be upgraded in a flash.
Call us at 937-660-4899 or just submit a ticket and we'll sort out the rest.