Set Up Remote Tech Connection (Windows Computers)

Posted on: 
Jul 9, 2025 2:24 PM
Last Updated on: 
Jul 9, 2025 2:24 PM

This will help get us connected to your computer for a remote session if you are using an Apple computer (MacBook, iMac, etc...). This will not work for an iPhone or iPad.

Download and run our remote app

  1. Click on this webite: https://www.layer2computers.com/get-support-now
  2. The click Windows and Apple Version 1
  1. Download the Splashtop SOS agent and Open it
  1. You may get a prompt to allow the application to run. Click Allow
  1. You are now ready to provide the Layer 2 Computers technician with the 9-digit code to log in.

Note: You can disconnect the agent at any time by clicking the Disconnect button

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